Online & Telephone Orders

1. Engraved Champers will not supply goods to anyone under 18 yrs of age.
2. We reserve the right to refuse, without explanation, to take an order either online or by telephone.
3. All orders must be inspected at the time of delivery and any damage or dissatisfaction with the product notified to us within seven days. Goods must be returned to us for inspection. In the event that they are agreed to be sub-standard a full refund will be made.
4. No order will be despatched that has not been pre-paid, or subject to written & agreed payment terms.
5. Customers submitting artwork to be engraved are responsible for the use of said artwork and undertake to indemnify Engraved Champers should any art or graphics be challenged on the grounds of copyright. Clearance should be obtained for the use of club badges or logos from the relevant authority.

Delivery

1. Orders will be processed and despatched three days after receipt. No right of cancellation exists (see Cancellations below).
2. Engraved Champers reserves the right to use whichever carrier is most suited to the task of delivery. With orders delivered to a home address they will be instructed not to leave goods without a signature, or at any address other than that stated on the order. Failure to deliver will be notified by the carrier and the responsibility for subsequent fulfilment falls to the customer.
3. Charges for UK delivery of single items are included in the price. Multiple orders will be sent by the most cost-effective method and charged accordingly. Orders over £300 in value will be sent free of charge.

Prices & Payment

1. All good supplied include VAT at 17.5%
2. Engraved Champers reserves the right to levy extra charges for complex artwork or express delivery where appropriate. All such charges to be advised and agreed before payment is processed.
3. Online payments are handled by Paypal. (need the proper name here - .com?).
4. No card details are held by any members of staff or employee of Engraved Champers.

Cancellations

1. Given that the goods supplied will be personalised they fall outside the scope of consumer rights under the Distance Selling Regulations 2000, stated as follows: Certain contracts are excluded from the right to cancel unless the parties agree otherwise, such as a contract for the supply of goods made to the consumer's specifications (regulation 13).

Complaints

1. In the case of a complaint about our products, service or workmanship please write to: Engraved Champers. Unit 7, White Cliffs Business Centre. Honeywood Rd. Whitfield, Dover, KENT CT16 3EH.

Privacy

1. All personal details are held in accordance with the Data Protection Act 1998 and will not be shared with unrelated organisations. Unless otherwise stated, Engraved Champers reserves the right to use e-mail to promote our products and remind our customers of any offers or events that we feel will be of interest and to respond to any enquiries you may make. To be removed from our mailing lists customers should contact unsubscribe@engravedchampers.com
2. The information we will hold is as follows.

Your name
Your Address
Submitted phone numbers (Home & workplace)
Your email address
Any events already celebrated i.e. a wedding/birthday, anniversary.

Every effort is made to ensure that all information posted on our website is accurate. At no time will any designs, names or events be posted on our website to promote our business without the prior written approval of the client.
Tasting notes on the qualities of the products we supply are taken from reputable sources and do not represent the personal view of anyone who works for Engraved Champers.

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Telephone: 0870 1900072 | E-mail: enquiries@engravedchampers.com